Returns & Exchanges Policy

At Sterra SG, we want you to be completely satisfied with your home wellness experience. If your purchase isn't the perfect fit, you can return your items within 30 days of delivery provided they are in original condition and packaging.

1

Initiate Your Request

Contact our customer support team via the official portal with your order number and the reason for your return.

2

Quality Review

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if the criteria are met.

3

Pack and Ship

Securely pack the item in its original Sterra packaging and arrange for a courier pickup or drop-off as instructed.

4

Refund Processing

Once our warehouse inspects the returned unit, your refund or exchange will be processed within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing